Delivery Team delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again. You can also check on App with your tracking ID.

Delivery Team make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders on App or Website of Winkelkart.

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it. Or you can raise request right from App or Website.

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your Winkelkart account.

Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

  1. Auto Accessories : Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
  2. Automobiles : Cars, Mopeds, Motorcycles and Scooters.
  3. Bath and Spa : Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps.
  4. Cleaning Products : Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder.
  5. Computer Accessories : Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software.
  6. Food and Nutrition : Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products.
  7. Fashion : Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits.
  8. Footwear Accessories : Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax.
  9. Gardening Products : Plant Saplings, Plant Seeds and Soil Manure.
  10. Health Care : Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip.
  11. Home Products : Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays.
  12. Hygiene : Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care.
  13. Innerwear : Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests.
  14. Jewellery : Coins.
  15. Music Instrument Accessories : Mouthpiece Cap/Pad/Set, Oils and Polish.
  16. Party Supplies : Balloons, Candles, Cut-outs, Decoration articles and Whistles.
  17. Festive Supplies : Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color.
  18. Personal Care : Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs.
  19. Pet Supplies : Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs.
  20. Sexual Wellness : Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators.
Kindly always check a product's Returns Policy on the product page.

No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

Yes, the freebie has to be returned along with the product.

You can raise a request to return your items with these simple steps :

  1. Log into your Winkelkart account.
  2. Go to My Orders.
  3. Click on 'Return' against the item you wish to return or exchange.
  4. Fill in the details and raise a return request.
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your Winkelkart account.

A greyed out and disabled 'Cancel' button can mean any one of the following :

  1. The item has been delivered already.
  2. OR
  3. The item is non-refundable.

There are no any option right now. Still you can make a transaction using your credit card and request your bank to convert in EMI. They may charge you an interest on the same.

You can write to bulk@winkelkart.com for your corporate gifting requirements.

The 'Save Card' option lets you save your credit/debit cards on your Winkelkart account. This helps you complete your transactions in a quick and easy way.

Online payments are monitored by our systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorised by the owner of the card. When we're not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorised.

Winkelkart is an online marketplace platform that enables independent sellers to sell their products to buyers. The prices are solely decided by the sellers, and Winkelkart does not interfere in the same. There could be a possibility that the same product is sold by different sellers at different prices. Winkelkart rightfully fulfils all legal compliances of onboarding multiple sellers on its forum as it is a marketplace platform.

Installation and demo are offered for certain items by sellers through the brand or an authorised service provider. Please check the individual product page to see if these services are offered for the item.

Yes, it's necessary to log into your Winkelkart account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You'll have access to a personalised shopping experience including recommendations and quicker check-out.

Items marked as 'Preorder' or 'Forthcoming' are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you've pre-booked them.

Currently, we do not ship internationally.



For more query please write us on help@winkelkart.com.